Cancellation and Refund Policy

Cancellation and Refund Policy for SRT UTSAV

Last updated: 16/11/2025

We want you to be completely satisfied with your purchase. Please review our cancellation and refund policy below.

Order Cancellation:

Before Shipment:
- Orders can be cancelled within 24 hours of placement
- Full refund will be processed to the original payment method
- Contact us immediately at ecom.utsav@gmail.com and 788-7888-728

After Shipment:
- Orders cannot be cancelled once shipped
- You may refuse delivery and return the package
- Return shipping charges may apply

Returns and Refunds:

Eligibility:
- Products must be unused and in original packaging
- Returns accepted within 7 days of delivery
- Damaged or defective products accepted within 48 hours

Non-Returnable Items:
- Customized or personalized products
- Products without original packaging
- Hygiene-sensitive items

Return Process:
1. Contact us at ecom.utsav@gmail.com and 788-7888-728 with order number and reason
2. Send product to our return address (provided after approval)
3. Refund processed within 7-10 business days after receiving return

Refund Method:
- Refunds issued to original payment method
- Processing time: 7-10 business days
- Bank processing may take additional 3-5 days

Damaged or Defective Products:
- Report within 48 hours of delivery with photos
- Free replacement or full refund provided
- Return shipping covered by us

Wholesale Orders:
- Different terms may apply for bulk orders
- Contact our wholesale team for specific policies

Exchange Policy:
- Exchanges available for size/color variations (if applicable)
- Subject to stock availability
- Exchange shipping charges may apply

Contact Us:
For cancellations, returns, or refunds:
Email: ecom.utsav@gmail.com
Phone: 788-7888-728
WhatsApp: 788-7888-728
Address: Wagholi, Pune